March 23, 2019

FAQ

Frequently Asked Questions (FAQs)

Question Answer
This is my first visit with you. I am not sure what to do. No worries! Please click here for the information.
Can I claim through my health fund? Yes, we accept all major health funds, and you can claim with our HICAPS at the clinic. Coverage depends on your insurance policy.
Do you take AMEX and other credit cards? Yes, we accept AMEX and all other credit cards.
What are your opening hours, and do you open on public holidays? You can find our opening hours and days here.
Is there parking available? There is plenty of street parking available on High St, McClelland St, and Forsyth St.
Do I need a referral to see a physiotherapist? No referral is needed for physiotherapy appointments. However, a doctor’s referral is required for Medicare EPC, Work Cover, or Compulsory Third Party claims. Please bring all necessary paperwork if applicable.
How do I claim Medicare/EPC? We will claim Medicare/EPC for you at the clinic. If it doesn’t work, you can find other